FAQs
Frequently Asked Questions (FAQs)
💼 1. Are your bags handmade?
Yes! Every EmilyWear bag is handcrafted with care, using high-quality materials and traditional techniques. No mass production — just genuine craftsmanship.
🚚 2. Where do you ship from?
All orders are shipped from our workshop or fulfillment partner in the UK.
🌍 3. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary by location and are calculated at checkout.
⏱ 4. How long will it take to receive my order?
UK: 10–15 business days
Europe: 10–15 business days
US/Canada: 10–15 business days
Rest of the world: 10–20 business days
Processing time: 1–3 business days
📦 5. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
💳 6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
🔁 7. Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be unused and in original condition. Please visit our Returns & Exchanges page for more info.
🛠️ 8. Do you offer custom or personalized bags?
Not at the moment, but we are working on offering customization options in the future. Stay tuned!
💬 9. How can I contact you?
Email us anytime at payment@emilywear.shop or use the Contact Us page. We usually respond within 24 hours (Mon–Fri).
🎁 10. Do you offer gift wrapping?
Yes! Just leave a note at checkout or contact us after placing your order — we’ll be happy to wrap it beautifully for gifting.
